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The Utility Department oversees the issuance of monthly utility billings for Water, Sewer, Streets, and Trash/Recycle services to all residents and businesses within the City of Towanda as well as the application of payments to such billings.
Utility bills are mailed the 5th of each month. They are due on the 20th of the same month. A 10% late fee is assessed to accounts that remain unpaid after the 20th. After the 20th, a delinquency notice is mailed to each unpaid account, stating the new balance. The notice will state the date payment must be received by in order to avoid disconnection of service. Bills that remain unpaid by the due date specified on the delinquency notice may be disconnected for non-payment. A non-payment fee ($25 for first occurrence/calendar year, $75 per occurrence thereafter), plus the previous balance, must be paid in full before service will be restored.
Utility payments may be made in person at City Hall though the lobby, door drop slot, or drop box in alley north of the building; by mail; by phone (866-489-0314); or by creating an account through NexBillPay. If you haven't signed up with NexBillPay yet, verify your utility account here to create a NexBillPay account.
To start utility services, a Utility Connection Form must be submitted to City Hall with a valid driver's license or other State or Federal ID and payment of a $25.00 set-up fee.
Waste Connections (the City disposal service) can be reached at 316-838-4920.
A street light outage can be reported to Evergy at 1-800-544-4857 or www.evergy.com/outages/report-an-outage.
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